think tank forum

general discussion » customer service

lucas's avatar
9 years ago
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lucas
i ❤ demo
this thread can be for accounts of customer service, good or bad.

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i remember these posts, for instance.

asemi said:

the driver on my right earbud is fucked. guy at Headroom said they'd send me out a new pair this week though. great service! especially since it took me almost a month to notice the driver was blown by cranking my music ridiculously loud.



asemi said:

all in all, not so impressed with the service. it hasn't sucked, but hasn't exactly been great either.



--

i bought a silva polaris compass from rei recently. when it arrived, i noticed that it either wasn't accurate, or it was extremely finicky (taking into account declination). i called rei, asking them if they'd like to replace the product, or if i should contact the manufacturer. the rei agent told me she'd handle it. she sent me a new one, and she said i didn't even have to bother with sending back the defective unit because it's so low-cost! :D

so i sent the original defective unit to the manufacturer for realignment under the lifetime accuracy warranty. :o
andyp's avatar
9 years ago
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andyp
nothing is wrong - what are you scared of?
renting stuff from http://www.borrowlenses.com/ is pretty nice. I returned a lens a few days early once and they rewarded me with a 10% off next time discount. this is also the company that I rented from when my package got stolen. They were very nice about it all, and while they kind of wanted me to pay for half of the cost of the stolen goods, they eventually dropped the case.
lucas's avatar
9 years ago
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lucas
i ❤ demo
well they should have been able to file a claim with fedex and got reimbursed within 90 days.

but they sound nice enough.
Étrangère's avatar
9 years ago
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Étrangère
I am not a robot...
I can't remember, andyp, did you say they did, or did not require signature delivery confirmation with that lost package?
andyp's avatar
9 years ago
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andyp
nothing is wrong - what are you scared of?
they did, but the previous tenant in my apartment signed some waiver with fedex that allowed them to leave packages at the door even if they required a signature. fedex blamed me for it saying that I should have known about this waver and called them about it before i got the package delivered.
asemisldkfj's avatar
9 years ago
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asemisldkfj
the law is no protection
Verizon: unreally bad
Speakeasy: pretty damn good
lucas's avatar
9 years ago
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lucas
i ❤ demo
> fedex blamed me for it saying that I should have known about this waver and called them about it before i got the package delivered.

i hope you laughed in their (phone-) face.
lucas's avatar
9 years ago
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lucas
i ❤ demo
i bought six of these premium locking sata cables from newegg. i assumed that all locking cables had locking connectors on each end. these only locked on one end! they were expensive, too--$26.94 for six.

so i requested an rma today, and they charged a 15% restocking fee. so i emailed them, and told them that i'm a long-time repeat customer, and i feel that their product description didn't make it clear that only one end locks, and i'd like them to remove the restocking fee.

they already replied saying that they'll refund me $25 and i don't have to bother sending them back.

that's pretty similar to the rei deal in the first post. /o/
asemisldkfj's avatar
9 years ago
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asemisldkfj
the law is no protection

ThinkPad is here! the touchpad isn't working for some reason. I tried Fn+F8 and it told me the UltraNav driver wasn't installed, so I'm installing that now. it's not disabled in the BIOS, and it didn't work from my Ubuntu live CD either. hmmmmmmmmmm.



turns out it's the palmrest. I removed it and the ribbon cable going into the bottom of the touchpad is folded in such a way that there is a little rip in it. they're sending out a technician on Thursday to replace it I guess. pretty great service so far.



guy just left. he replaced the palmrest and it works now! I'm backing up all of my documents so I can install OpenBSD on this drive soon.



from the thinkpads part ii thread
asemisldkfj's avatar
9 years ago
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asemisldkfj
the law is no protection
also, that rules, lucas!
lucas's avatar
9 years ago
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lucas
i ❤ demo
i went to headroom today. they don't do walk-in sales anymore. it sucks.
asemisldkfj's avatar
9 years ago
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asemisldkfj
the law is no protection
that does suck.
Carpetsmoker's avatar
9 years ago
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Carpetsmoker
Martin
Fuck, those guys have 1500$ headphones. Fuck. Shit. OMG. Fuck!
lucas's avatar
9 years ago
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lucas
i ❤ demo
bsdlite has the senn hd 650 and a micro amp.
bsdlite's avatar
9 years ago
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bsdlite
thinks darkness is his ally
> they don't do walk-in sales anymore.

they had the same sign in the window last april when i tried to take my 650s in :[ they used to be so cool
lucas's avatar
9 years ago
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lucas
i ❤ demo
i called them this summer and they let me do a walk-in sale then.

weird.
lucas's avatar
8 years ago
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lucas
i ❤ demo
i own a pair of the burgundy and black allen-edmonds shelton shoes. the right one has an obnoxious squeak every time i take a step. i'm almost certain that it is originating from the actual sole under the ball of the foot.

i emailed allen-edmonds late last night and described the problem. i told them that i've had the shoes for about six months, that i take care of them, and i don't have this problem with any of the other a-e shoes that i own.

they already replied early this morning. they asked me to ship the shoes to them. it sounds like they're going to take care of it! i'm excited to get this fixed. it's pretty nice of them to fix a problem with shoes that have been in use for six months already.
nny's avatar
8 years ago
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nny
M̮͈̣̙̰̝̃̿̎̍ͬa͉̭̥͓ț̘ͯ̈́t̬̻͖̰̞͎ͤ̇ ̈̚J̹͎̿̾ȏ̞̫͈y̭̺ͭc̦̹̟̦̭̫͊̿ͩeͥ̌̾̓ͨ
Yeah I have a pair of their shoes, they are pretty well known for taking care of issues.
lucas's avatar
8 years ago
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lucas
i ❤ demo
i was worried that i'd have to buy a $100 recrafting package from them
lucas's avatar
8 years ago
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lucas
i ❤ demo
they got the shoes on thursday. today i got a message that they found that the squeaking was coming from the tongue. they fixed it and are shipping them back. /o/

also, one of my knotz unraveled. i contacted them, and they sent me a replacement pair with no questions asked! /o/

i contacted manfrotto for a replacement part for my tripod head that is under warranty. they linked me to a schematic, i pointed out the part i need, and they sent it free of change. now my tripod is working great. the representative was kinda weird, and they sent me the wrong part the first time. but ultimately i got the correct part, and my tripod is working well! /o/
lucas's avatar
8 years ago
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lucas
i ❤ demo
allen-edmonds called today. they also discovered a squeak in the heel which they can't fix. so they're sending me a new pair.
nestor's avatar
8 years ago
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nestor
nestor
i need another pair of AEs. i need a nice dark brown shoe, canalis look overpriced. already have black AE sohos.
lucas's avatar
8 years ago
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lucas
i ❤ demo
i love the new walnut/brown shelton (link), but it doesn't sound like what you're looking for.
nestor's avatar
8 years ago
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nestor
nestor
two-tone reminds me of golf shoes.
lucas's avatar
8 years ago
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lucas
i ❤ demo
yeah, i can see that. a-e definitely has some more casual saddle shoes.
bsdlite's avatar
8 years ago
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bsdlite
thinks darkness is his ally
golf shoes
lucas's avatar
8 years ago
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lucas
i ❤ demo
those are what i had in mind. :)
andyp's avatar
8 years ago
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andyp
nothing is wrong - what are you scared of?
are these freaky shoes you people wear actually comfortable? they look like they are stiff and hurty.
lucas's avatar
8 years ago
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lucas
i ❤ demo
i think they're pretty comfortable if they're sized appropriately
Étrangère's avatar
8 years ago
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Étrangère
I am not a robot...
I dunno, I think those golf shoes are kinda sexy.

Baller.
asemisldkfj's avatar
8 years ago
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asemisldkfj
the law is no protection
I opened a case on ebay for the turntable I bought. auction said fully functional, turntable is most definitely not fully functional. return policy said no returns accepted, but I messaged the seller asking for a partial refund to get it repaired. no response, sent another message, no response again, so I decided to open a case and see if I can get a full refund. only thing that sucks is I'd have to ship it back. but I guess it's worth it.
Étrangère's avatar
8 years ago
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Étrangère
I am not a robot...
Aw that sucks! I hope you win.
lucas's avatar
8 years ago
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lucas
i ❤ demo
> I dunno, I think those golf shoes are kinda sexy.

gross, i hate them
nestor's avatar
8 years ago
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nestor
nestor
i am getting AE augustas in walnut. size 13 b. apparently i am a freak and there are none in my size in toronto.
lucas's avatar
8 years ago
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lucas
i ❤ demo
bsdlite has those
asemisldkfj's avatar
8 years ago
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asemisldkfj
the law is no protection
65% refund on the turntable! and I get to keep it. I can live with that.
lucas's avatar
8 years ago
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lucas
i ❤ demo
headroom just repaired my bithead for free (it's in warranty). one of the jacks had a spotty connection. it was the jack that i used consistently for six months. i guess i probably broke the soldered connection. despite being my fault, they repaired it for me. :)
lucas's avatar
8 years ago
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lucas
i ❤ demo
a pair of patagonia capilene 1 long underwear got some runs in the fabric. it was probably my fault, but i have never experienced this with any of my other capilene 1 items. i shipped them to patagonia. they promptly sent me a new replacement pair for free.
Étrangère's avatar
8 years ago
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Étrangère
I am not a robot...
that's awesome
lucas's avatar
7 years ago
r2, link
lucas
i ❤ demo
i called lenovo's u.s. support, which is ibm in hotlanta, georgia.

i told him that i have two issues:
1. the fan is very loud, the laptop is very hot, and it seems to be running slow.
2. the lcd has a discoloration, and i can see it when i open the bios, although it's most visible on white.

boom. case number, return box shipped. he said they will replace the fan assembly and the lcd. done.

:D

--

the lcd issue was pre-existing, but i was waiting until the end of the warranty period to fix it. the fan has been loud for a while, but it became extremely loud yesterday, hot and slow today.
nestor's avatar
7 years ago
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nestor
nestor
that confirms who i'll buy my next laptop from.

i wonder how long my x60 will go. is anyone still using older x-series?
lucas's avatar
7 years ago
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lucas
i ❤ demo
dbrown has my old x60s, and dannyp still has his (although i think his fan went out, too)

those damn fans. make sure you buy a warranty for how long you'll use the computer. it's worth it.

p.s. no hold time, no menus, and i really only said what i wrote above.
bluet's avatar
7 years ago
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bluet
I'm still using my X60s. My fan has been screeching for years now. I disable it most of the time, though. That, combined with the SSD, makes it completely silent. I love it!
nestor's avatar
7 years ago
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nestor
nestor
how is it possible to disable the fan without causing the laptop to overheat?

the SSD wasn't stock, was it? what model is it?
dannyp's avatar
7 years ago
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dannyp
dʎuuɐp
the bios on my thinkpad doesn't even let my computer start without the fan... :/ the rest is alright afaik
bluet's avatar
7 years ago
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bluet
> how is it possible to disable the fan without causing the laptop to overheat?

I use thinkfan.

> the SSD wasn't stock, was it? what model is it?

Not stock, no. It's a Crucial C300 64 GB. The stock harddrive and its replacement have both failed.

> the bios on my thinkpad doesn't even let my computer start without the fan...

I press Esc when it complains. Then it boots.
dannyp's avatar
7 years ago
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dannyp
dʎuuɐp
i think i was able to do that a long time ago when it prompted me, but then i kept getting something like "Fan Error" and then it just stops booting altogether

i'm going to give it a shot though, i haven't looked at the thing for quite some time.
nestor's avatar
7 years ago
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nestor
nestor
good tips bluet.

the thing stopping me from making upgrades (battery, hd, etc.) to my x60 is a hardware issue. every once in a while the screen turns off and won't turn on until i sleep / hibernate and wake it up.
bluet's avatar
7 years ago
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bluet
I get "Fan Error" every so often. If I press Esc really fast, it boots anyway. When I recognize the error beeps, I start mashing.
Carpetsmoker's avatar
7 years ago
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Carpetsmoker
Martin
Notebook fans are usually pretty cheap (€20-40)

http://cgi.ebay.com/Fan-IBM-Lenovo-ThinkPad-X … 53e8694c28 (used)

http://cgi.ebay.com/New-IBM-Lenovo-Thinkpad-X … 3a633b5421 (new)

... Well, you get the idea ... I think you can figure out this interwebz/ebay thing on your own :-)